Orders

As soon as you place an order on our website, you automatically receive an order confirmation (“payment accepted”) at the email address you provided.

Remember to check your spam folder — automated emails sometimes end up there by mistake.

If you did not receive a confirmation email, it most likely means that the authentication during the payment process failed or was cancelled due to a timeout. We recommend trying to place your order again.

Within 48 hours (business days: Mon/Tue/Wed/Thu/Fri), to which you must add the carrier’s delivery time: 48h (Colissimo), 72h (Chronopost Shop2Shop), or 7 to 14 days depending on the destination (DHL International).

During the Christmas season or major promotional periods (sales, Black Friday), the high volume of orders may result in additional delays. However, we always do our best to send your order as quickly as possible.

When your order is being prepared, you will receive an email from us saying “preparation in progress,” and once the package is ready, a message stating “delivery in progress.” At that point, your parcel’s tracking number will be provided.

These emails may sometimes end up in your Spam folder, so be sure to check there before contacting us.

Alternatively, you can check the status of your order by logging into your customer account and viewing your order history and its current status.